I’ve had a Facebook fan page for a few months for my hosting business, and noticed there’s a review tab. I could just wait around and hope someone would leave me a nice review. After all, it’s a little scary to say, “Hey, come proportion your feedback!” when your business is your baby and you put your heart into it. But we’ve got to reach out and ask for feedback. Customers will sometimes proportion instinctive feedback… but more often, you’ll need to ask! When you do you’ll be rewarded with great responses. Plus you’ll be notified if there’s something that needs fixing (it’s better to know than surprise!).
Twice recently I’ve done this. I asked customers to leave me a review on my Merchant course of action account and got some fabulous feedback. Then I asked on my company fan page at Facebook and got testimonials that really made my day.
Here are some easy ways to ask for feedback and reviews:
- Include a observe with orders when you deliver or ship them
- Send a follow up email to check in and offer a link to leave feedback
- Add a page to your website inviting clients to send their feedback to you
- Post a request on your Facebook fan page for reviews (or other social networks)
- Leave reviews on LinkedIn and request reviews from clients
- Put a little observe in your ezine or newsletter inviting feedback and linking to the places customers can leave feedback for you
- Create a customer gallery and invite customers to send you photos showing off their buy
- Add a guestbook or comment page to your web site to allow visitors to leave comments
Be sure you get permission to use testimonials clients send and then sprinkle them throughout your website, including a link to their website if they’re a fellow business owner or blogger.
And don’t forget to offer your two cents when you love a product or service, too! You might just make someone else’s day.
It’s great on the tough days to be able to look at that and know that already though not every day in a work at home mom or small business owner’s life is perfect, and sometimes we make mistakes that require fixing, or don’t live up to our own expectations, it doesn’t average we aren’t succeeding and helping others! Save that feedback in a safe place where you can look over it when you’re feeling challenged and need motivation.